Resources

Questions? Here are straight answers.

Answers to the questions businesses ask before hiring a virtual assistant.

Getting started

How does the placement process work?

We discuss your requirements, confirm the role and working arrangements, identify suitable candidates and guide you through placement.

What should I expect from the Discovery Call?

It is a 30-minute conversation about your business, the tasks you want to delegate, the role you need and the working arrangement that makes sense for your requirements.

Working together

Who manages my assistant?

Every client has a dedicated account manager who keeps the work on track.

When can I contact you?

You can contact us 24/7. You also get Slack access to your assistant and account manager.

Are hours tracked?

Yes. Assistant hours are tracked, so you always see where time goes.

How many hours can I book?

Part-Time is 20 hours a week and Full-Time is 40 hours a week. The hours and scope are agreed before the engagement begins.

Which time zones do you cover?

We work with businesses in the US and outside it, and your assistant can be matched to your working hours.

Terms

Are there long-term contracts?

Staffualy offers month-to-month service, with 15 days' written notice to cancel, subject to the applicable agreement.

What if my assistant is not the right fit?

We replace your assistant within 48 hours at no additional cost, subject to engagement terms.

How is pricing set?

One rate for every role: $6 an hour, billed hourly, month-to-month. Your role and hours are scoped on a 30-minute Discovery Call.

What's included with every placement?

A dedicated account manager, tracked hours, Slack access to your assistant and account manager, and replacement within 48 hours at no additional cost, subject to engagement terms.

Still have a question?

Tell us what is taking up your team's time and we will recommend the right role.