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Frequently Asked Questions
Answers to the questions businesses ask before hiring a Virtual Assistant.
Getting Started
How quickly will you respond to my enquiry?
During business hours we typically respond within 2–4 hours, and we reply to every enquiry within one business day with next steps. No newsletter, no list-selling.
What should I expect from the discovery call?
It's a relaxed 30-minute conversation. We'll ask about your business, what's slowing you down, and what your goals are. By the end, we'll have a clear recommendation for the VA setup that makes the most sense — with no obligation to hire.
I'm not sure which role I need. Is that okay?
Completely fine. That's exactly what the discovery call is for. Bring your challenges and goals — we'll map out the right role together, or tell you honestly if you're not ready to hire yet.
Can I really get a VA placed within 24 hours?
Yes. After your onboarding call, we match you with the best-fit VA from our pre-trained pool. In most cases, your VA is fully briefed and working within 24 hours. For complex white-label setups, allow 48–72 hours.
Working With Your VA
How is a managed VA different from hiring a freelancer?
A freelancer works alone with no accountability structure. Our VAs are part of a managed team — backed by a project manager, ongoing training, performance tracking, and our reputation. You get professional results without the management burden.
What if my VA isn't the right fit?
If the placement isn't the right fit, Staffualy will review the situation and provide replacement support where applicable under your engagement terms.
What tools do your VAs use?
Our VAs are trained across all major platforms — GoHighLevel, Slack, ClickUp, Notion, Canva, Adobe Suite, Semrush, Shopify, WordPress, Zapier, n8n, and many more. If you use a specific tool, just let us know during onboarding.
Do you work with businesses outside the USA?
Absolutely. We serve businesses worldwide, and our VAs work across all major time zones.
Engagement & Flexibility
Are there any long-term contracts?
No. We work on flexible arrangements. You can scale up, scale down, pause, or cancel with reasonable notice. We earn your business every month — not through lock-in contracts.
Do you offer white-label services for agencies reselling to clients?
Absolutely. We fulfil everything under your brand — your clients interact with you, and we handle all the delivery silently behind the scenes.
How many hours can I book?
Whatever the role genuinely needs — under 10 hours a week, 10–20, 20–30, or full-time. If you're not sure, tell us what's taking up your team's time and we'll help you scope it.
Can I contact you outside of business hours?
Yes — our lines are monitored for urgent support. New enquiries submitted outside business hours receive a response at the start of the next business day.
Still Have a Question?
Tell us what is taking up your team's time and we will recommend the right role
— with no obligation to hire.
Dedicated Virtual Assistants, carefully matched and managed — so you can focus on growing your business.
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