Account Management Virtual Assistant

Stop Being Your Clients' Only Point of Contact.

A dedicated Account Management VA keeps every client updated, onboarded and looked after, so retention doesn't depend on you remembering to check in.

Book a Discovery CallSee Pricing
  • Dedicated Part-Time or Full-Time
  • Client updates every week
  • Weekly check-in included

Don't settle for: Missed check-ins · Slow onboarding · Churn you only notice when the client leaves

Every working day

What Your Account Management VA Handles Every Day

  • Client check-ins and status updates sent on schedule
  • New client onboarding and account setup
  • Requests logged, assigned and followed up
  • Meeting notes and action items shared
  • Weekly and monthly client reports prepared
  • Renewal dates and approvals tracked
  • Early churn signals flagged to you
  • Deliverables coordinated with your team

The problem

You Built the Relationships. Now You're the Only One Holding Them Together.

Check-ins get missed

Client touchpoints slip whenever delivery gets busy.

Onboarding drags

New clients wait too long to feel looked after.

Churn arrives as a surprise

Warning signs go unnoticed until the cancellation email.

Client history lives in your head

Nobody else knows what each client expects.

The role

One Client-Success Assistant Who Owns Your Client Experience

Your Account Management VA becomes the steady point of contact for your clients, working from your processes and keeping you informed.

  • Proactive updates before clients ask
  • Every request tracked to completion
  • Client history documented in your CRM
  • Risks flagged early, with context
  • Direct Slack access during agreed hours
  • Supported by your account manager

Tools

  • HubSpot
  • GoHighLevel
  • Salesforce
  • Slack
  • Zoom
  • Google Workspace
  • ClickUp
  • Asana
  • Monday.com

What's included

Everything That Keeps Clients Happy and Retained

Client onboarding

Welcome emails, setup checklists and kickoff calls organized.

Check-ins & updates

Regular touchpoints that keep clients informed and confident.

Request management

Requests logged, routed to your team and followed up.

Reporting

Weekly and monthly reports prepared and sent on time.

Retention watch

Silence, delays and complaints flagged before they become churn.

Renewals & upsells

Renewal dates tracked and opportunities passed to you.

Who it's for

Built for Businesses That Live on Retention

Digital marketing agencies

Retainer clients kept informed and happy.

GHL & SaaS agencies

Sub-account clients onboarded and supported.

Service businesses

Every customer account followed up.

Consultancies

Client projects coordinated end to end.

For agencies

Need White-Label Account Management?

  • Works under your agency brand
  • Uses your email signatures and templates
  • Manages multiple client accounts
  • Scales from one VA to a team
  1. 01

    Your agency

    Signs the client.

  2. 02

    Staffualy

    Matches a dedicated Account Management VA.

  3. 03

    Your VA

    Onboards, updates and supports under your brand.

  4. 04

    Your client

    Feels looked after every week.

  5. 05

    You scale

    Keep retention high as you grow.

How we compare

Why Not Just Hire a Freelancer?

CompareFreelancer on your ownStaffualy Account Management VA
AvailabilityShared with other clientsDedicated to your clients
Client contextStarts from zeroDocumented in your CRM
Follow-upReactiveProactive weekly updates
ManagementYou manage themSupported by your account manager
HoursUnpredictableAgreed hours, tracked
PriceRates vary$6/hour flat
Check-insOften extraWeekly check-in included

Pricing

One Simple Rate: $6/hour

Same rate for every role. Choose the hours you need; your Account Management VA is fully dedicated to you either way.

Part-Time

$6/hour

20 hours a week

One dedicated professional, 20 hours a week, working inside your tools and process, scheduled around your time zone.

  • 20 hours/week, fully dedicated to you
  • Dedicated account manager included
  • Tracked hours + Slack access
  • Month-to-month, no lock-in
  • 48-hour replacement at no additional cost, subject to engagement terms
Book a Discovery Call →
Most Popular

Full-Time

$6/hour

40 hours a week

One dedicated professional, 40 hours a week, working inside your tools and process, scheduled around your time zone.

  • 40 hours/week, fully dedicated to you
  • Dedicated account manager included
  • Tracked hours + Slack access
  • Month-to-month, no lock-in
  • 48-hour replacement at no additional cost, subject to engagement terms
Book a Discovery Call

Hours are tracked. Pricing, contracts and commercial decisions stay with you.

How it works

Three Steps to Your Account Management VA

01

Discovery Call

Discuss your goals, the work to delegate and the Account Management VA you need.

02

Onboarding & Requirements

Confirm responsibilities, tools, working hours and access.

03

Talent Matching & Placement

We match a suitable Account Management VA to your confirmed requirements and guide placement.

FAQs

Account Management VA Questions, Answered

What does an account management VA do?

Client onboarding, regular check-ins, request tracking, meeting notes, reporting and early warning on churn risks.

Will they talk to my clients directly?

Yes, under your brand and within the scripts and rules you approve.

Do they handle pricing or contract changes?

No. They pass renewal and upsell opportunities to you, and commercial decisions stay with you.

Which tools do they use?

HubSpot, GoHighLevel, Salesforce, Slack, Zoom, Google Workspace, ClickUp, Asana and Monday.com, based on your stack.

How much does it cost?

$6/hour for every role. Part-Time is 20 hours a week and Full-Time is 40 hours a week, both fully dedicated and scheduled around your time zone.

Is there a long-term contract?

No. Month-to-month, with 15 days' written notice.

Client Stories

Hear it from the businesses we support.

Real clients, in their own words, on working with a Staffualy team member.

  • T

    Tiffany · Client

  • A

    Auden · Client

  • C

    Curtess · Client

  • R

    Regitze · Client

  • W

    Waldemar · Client

01 / 05Book a Discovery Call
  • 100+ Team Members
  • 50+ Agencies & Businesses Served
  • 5+ Years in Business

Keep Clients Looked After Without Doing Every Check-In.

$6/hour · Part-Time or Full-Time · White-label ready · Month-to-month

Book a Discovery Call

Discovery Call → Onboarding & Requirements → Talent Matching & Placement